REFUNDS & CANCELLATIONS POLICY
LYFE REGENERATION
http://www.LYFEregeneration.com
Effective Date: September 1, 2026
At LYFE Regeneration, we dedicate significant time, preparation, staffing, practitioner availability, facility resources, and, in certain cases, specially ordered materials to each client experience.
This Refunds & Cancellations Policy explains the terms that may apply when you book, purchase, cancel, reschedule, or fail to attend a service, consultation, treatment, retreat, or experience through LYFE Regeneration.
By making a payment or reservation with LYFE Regeneration, you acknowledge and agree to this policy.
1. GENERAL BOOKING POLICY
Certain LYFE Regeneration services may require:
A deposit
A reservation fee
Partial advance payment
Payment in full
A signed service agreement
Medical intake documentation
Practitioner approval
Additional consent forms
A reservation is not considered fully confirmed until all required booking steps have been completed.
Prices and payment requirements may vary by service.
2. CANCELLATIONS
If you need to cancel a scheduled service, consultation, treatment, experience, or retreat, please contact LYFE Regeneration as soon as possible.
Cancellation eligibility may depend on:
The type of service booked
How much advance notice is provided
Whether specialized materials have already been ordered
Whether practitioner time has been reserved
Whether outside vendors or facilities have already been paid
Whether travel, accommodation, laboratory, or other arrangements have already been made
Certain fees may become non-refundable once preparation for your service has begun.
3. RESCHEDULING
We understand that plans can change.
Where possible, LYFE Regeneration may allow an appointment or service to be rescheduled rather than cancelled.
Rescheduling is subject to:
Practitioner availability
Facility availability
Treatment or product availability
Medical eligibility
Applicable rescheduling deadlines
Any service-specific terms provided at booking
Repeated rescheduling may result in additional fees or require a new deposit.
4. SPECIAL-ORDER & REGENERATIVE SERVICES
Certain services may involve biological materials, specialized products, laboratory coordination, medical supplies, or other items that must be ordered or reserved specifically for an individual client.
These may include certain regenerative medicine or stem-cell-related services.
Once specialized materials have been:
Ordered
Purchased
Shipped
Prepared
Allocated
Reserved specifically for you
all or a portion of your payment may become non-refundable.
This is because LYFE Regeneration or the applicable provider may incur costs that cannot be recovered once the ordering or preparation process has begun.
Specific terms applicable to a specialized procedure may also be provided to you separately before treatment.
5. MEDICAL INELIGIBILITY
Payment or booking does not guarantee that you will ultimately be medically eligible for a particular treatment.
A licensed healthcare practitioner may determine that a treatment should not proceed based on medical history, examination findings, laboratory results, medications, contraindications, safety considerations, or other clinical factors.
If a practitioner determines that a service cannot safely or appropriately be performed, LYFE Regeneration will review the circumstances individually.
Where possible, options may include:
Applying payment toward another eligible service
Rescheduling after appropriate medical clearance
Providing a partial refund for services not yet provided or committed
Another reasonable solution based on the circumstances
Amounts already spent on nonrecoverable third-party costs, specially ordered materials, laboratory services, shipping, or other individualized preparation may not be refundable.
6. CONSULTATIONS
Consultation fees may be non-refundable once the consultation has been completed.
If you need to reschedule a consultation, please provide as much advance notice as reasonably possible.
Missed consultations or late cancellations may result in forfeiture of the consultation fee.
7. IV, CHIROPRACTIC & WELLNESS APPOINTMENTS
IV wellness services, chiropractic appointments, LYFE Machine™ experiences, and other individual wellness appointments may have their own cancellation or rescheduling requirements.
Clients should provide reasonable advance notice when cancelling or moving an appointment.
Late cancellations and missed appointments may be subject to a cancellation fee or loss of the amount paid for that appointment.
8. RETREATS & MULTI-DAY EXPERIENCES
LYFE Regeneration retreats and destination experiences require significant advance planning and may involve:
Venue reservations
Practitioner scheduling
Accommodations
Staffing
Food and hospitality arrangements
Equipment
Transportation
Wellness services
Third-party vendors
Specially ordered materials
For this reason, retreat deposits or reservation fees may be non-refundable.
Any additional refund eligibility will depend on the specific retreat agreement and the amount of advance notice provided.
Retreat-specific cancellation terms provided during registration will control if they differ from this general policy.
9. TRAVEL EXPENSES
Clients are responsible for arranging and paying for their own travel unless a particular package expressly states otherwise.
LYFE Regeneration is not responsible for reimbursement of:
Airfare
Hotels
Rental vehicles
Transportation
Meals
Travel insurance
Lost wages
Childcare
Personal expenses
Other travel-related costs
This applies even when a treatment, appointment, event, or retreat must be postponed, modified, or cancelled, except where otherwise required by law or expressly agreed in writing.
We strongly recommend purchasing appropriate travel insurance for destination services or retreats.
10. LATE ARRIVALS
Clients should arrive at the time requested for their appointment or experience.
Late arrival may reduce the amount of time available for your service.
If a late arrival makes it impossible to safely or reasonably perform the scheduled service, the appointment may need to be rescheduled.
In such cases, applicable cancellation or rescheduling fees may apply.
11. NO-SHOWS
A “no-show” occurs when a client does not attend a scheduled appointment and does not provide reasonable advance notice.
No-shows may result in:
Loss of the appointment fee
Loss of a deposit
A rescheduling fee
A requirement for advance payment before future bookings
Special circumstances may be reviewed individually.
12. CLIENT-INITIATED CHANGES
If you choose not to proceed with a service after preparation has begun, refund eligibility will depend on what costs have already been incurred.
For example, non-refundable amounts may include:
Specially ordered materials
Medical supplies
Laboratory expenses
Shipping charges
Practitioner reservation costs
Third-party fees
Retreat or venue deposits
Administrative preparation specific to your booking
LYFE Regeneration will make reasonable efforts to explain any amount retained.
13. LYFE REGENERATION CANCELLATIONS
On occasion, LYFE Regeneration or an affiliated practitioner may need to cancel, postpone, or modify an appointment, retreat, service, or experience because of circumstances such as:
Practitioner illness or unavailability
Safety concerns
Severe weather
Natural disasters
Shipping delays
Facility issues
Supply interruptions
Medical circumstances
Government restrictions
Events outside our reasonable control
Where LYFE Regeneration initiates the cancellation, we will make reasonable efforts to offer an appropriate solution.
Depending on the circumstances, this may include:
Rescheduling
Account credit
Transfer to another available service
Refund of eligible amounts paid for services not provided
LYFE Regeneration is not responsible for incidental or consequential expenses such as airfare, accommodations, lost income, or other personal travel expenses unless expressly agreed otherwise in writing.
14. REFUNDS AFTER A SERVICE HAS BEEN PROVIDED
Payments for services that have already been performed are generally non-refundable.
Medical, wellness, and regenerative services do not guarantee specific outcomes.
Dissatisfaction with an individual result does not automatically entitle a client to a refund.
If you have concerns regarding a service you received, please contact LYFE Regeneration so that the situation can be reviewed appropriately.
15. NO GUARANTEE OF RESULTS
Individual results from medical, regenerative, wellness, chiropractic, IV, frequency, light, sound, vibration, retreat, or other services vary.
Payment is made for the professional service, treatment, experience, practitioner time, materials, and resources provided—not for a guaranteed result.
A lack of a particular expected outcome does not, by itself, constitute grounds for a refund.
16. PRODUCTS & PHYSICAL GOODS
If LYFE Regeneration sells physical products through the Website, any product-specific return or replacement eligibility may be communicated at the time of purchase.
For health, hygiene, safety, regulatory, or quality-control reasons, certain opened, used, personalized, perishable, temperature-sensitive, or medically related products may not be eligible for return.
Products damaged during shipping should be reported as soon as reasonably possible with supporting photographs where appropriate.
17. THIRD-PARTY FEES
Certain services may involve independent laboratories, medical providers, pharmacies, manufacturers, venues, travel providers, payment processors, or other third parties.
Fees paid directly to an independent third party may be governed by that third party’s own refund and cancellation policy.
LYFE Regeneration cannot guarantee refunds of charges controlled by an independent provider.
18. PROCESSING APPROVED REFUNDS
If a refund is approved, it will generally be returned using the original payment method when reasonably possible.
Processing times may vary depending on the bank, credit card company, payment processor, or financial institution involved.
LYFE Regeneration does not control how quickly a financial institution posts an approved refund to your account.
19. CHARGEBACKS & PAYMENT DISPUTES
If you believe a charge was made incorrectly, please contact LYFE Regeneration first so that we have an opportunity to review and resolve the issue.
Initiating a chargeback does not automatically cancel any contractual payment obligation associated with services, materials, third-party expenses, or other valid charges.
Fraudulent or knowingly improper chargebacks may be contested with supporting booking, payment, service, and communication records.
Nothing in this section limits any lawful rights available to a consumer through their financial institution or applicable law.
20. EXCEPTIONS
LYFE Regeneration understands that extraordinary circumstances can occur.
Exceptions to this policy may be considered on a case-by-case basis at LYFE Regeneration’s discretion, subject to applicable law and any costs that have already been irrevocably incurred.
Granting an exception on one occasion does not require LYFE Regeneration to grant the same exception in the future.
21. SERVICE-SPECIFIC AGREEMENTS
Certain services may have additional or different refund and cancellation terms.
These may include:
Stem-cell-related services
Regenerative procedures
Retreats
Private events
Corporate experiences
Specialized medical services
Custom treatment plans
Special-order products or materials
Where you receive and agree to a specific written cancellation or payment policy for a particular service, that service-specific agreement will control if it differs from this general Website policy.
22. CHANGES TO THIS POLICY
LYFE Regeneration may update this Refunds & Cancellations Policy periodically.
The current version will be posted on http://www.LYFEregeneration.com with an updated Effective Date.
Changes will apply prospectively to the extent required by applicable law and will not override separate written agreements already entered into where doing so would be unlawful.
23. CONTACT US
For cancellations, rescheduling requests, refund questions, or concerns regarding a payment, please contact LYFE Regeneration using the contact information provided at:
http://www.LYFEregeneration.com
Whenever possible, include your:
Full name
Appointment or order information
Scheduled service date
Reason for contacting us
This will help us review your request efficiently.